A Rogers outage in parts of Canada is affecting thousands of users

Rogers has acknowledged a major outage affecting its internet and phone services throughout Canada this morning, affecting cellular and internet connectivity. Downdetector has thousands of reports of issues with Rogers, and problems were reported as early asat around 5AM ET. Another third-party service tracker is reporting Rogers outages across Toronto, Ottawa, and Montreal.

Rogers has not shared any specifics about the issue or its cause but addressed the outage in a tweet from its official support account just before 9AM ET, saying “We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share.”

In the hours since it tweeted, Rogers has not added more information about the outage. However, other service providers that rely on Rogers to connect their customers are shedding some light on the extent of the outage. TekSavvy customer service has told customers the outage extends to “Ontario, Quebec and the Eastern Provinces,” with no ETA for resolution, while the CBC reports that Thunder Bay operator Tbaytel says the Rogers outage is nationwide.

Cloudflare Radar graph showing the traffic change to and from Rogers dropping to zero early this morning,
Image: Cloudflare

Cloudflare Radar shows communication between its load-sharing network and Rogers in Canada exhibiting its normal nightly pattern before dropping to essentially zero just before 3AM ET, and registering a flat line ever since. Around that same time, there was a massive spike in BGP announcements for the network that indicate changes in routing, however it’s unknown if those were because the network went offline or part of the cause.

Toronto police tweeted that some people in the city have been experiencing connection issues calling 911 this morning. “The Rogers Network is experiencing some technical difficulties,” says the Toronto Police Operations Twitter account. “We are working to resolve these issues.” In a follow up tweetthe police confirmed their 911 center is operational and advised anyone who has to call to stay on the line if they connect and to retry calls if they don’t.

A report by CBC News noted Rogers subsidiary Fido is having problems, too. The article says problems have affected card payment processing and ATMs across Canada. A CBC radio station in Kitchener, Ontario, is also offline, and some telephone services for Ottawa’s transit agency have been knocked out.

On Twitter, the Bank of Montreal told customers the Rogers outage is “affecting all financial institutions, and causing interruptions in Interac services, BMO’s toll free numbers and the processing of transactions.”

Large areas of Canada are affected by the major ongoing outage; however, it’s still unclear exactly which areas are up or down. Internet network disruption tracker NetBlocks shared real-time data showing Canada’s national connectivity dropping to 75 percent normal levels.

Update July 8th, 9:05AM ET: Added information from NetBlocks and @RogersHelps.

Update July 8th, 9:52AM ET: Added Bank of Montreal information.

Update July 8th, 11:20AM ET: Noted ongoing outage, added information from Cloudflare Radar, TekSavvy, and Tbaytel.

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